Hanson Building Products 10 service commitments:

We promise to deliver on your required date or 2 working days from time of order, subject to:

  • Product being a standard stocked product
  • Full loads (or customer paying for empty space)
  • Standard delivery vehicle for the product
  • UK mainland delivery
  • HBP accepting the order

In the rare event that circumstances prevent on-time delivery, we will notify you in advance. We will publish delivery success figures every quarter.

We promise our staff will meet your needs

We promise to train our customer contact personnel to have a comprehensive understanding of the product they represent, the market in which we operate and the service standards towhich we are committed.

We promise effective complaint resolution

  • Single point of contact to take ownership of the issue and resolve your complaint
  • All complaints acknowledged within 48 hours
  • Keep you informed of progress towards resolution

We promise access to product information

  • Up to date website showing changes to our product details
  • Technical and product range details also available in brochure format

We promise a single point of contact for each of our products

  • A single Hanson Building Products telephone number (08705 258258) is offered for all personnel
  • Existing direct order lines are available

We promise flexible methods of order receipt

  • We will meet your individual requirements to receive orders either electronically or personally

We promise to quote an immediate price

  • Our customer service team are empowered to quote you realistic delivered prices on demand for all standard stock items

We promise to issue clear invoices and financial documents

  • You can expect clear documents in a standard format
  • We currently offer the following electronic trading functionality:
EDI XML
Invoice Credit note Invoice Credit note
Brick Y Y Y
Thermalite Y Y Y
Packed Products Y Y
Aggregate Blocks

We will continue to develop our electronic trading capability in partnership with customer requirements.

We promise to assist with price amendment administration

  • Where possible we promise to assist you in administering price amendments

We promise to publish customer trading information

  • We will publish standard monthly trading reports to all customers upon request